Context
The ENEDIS IT operator is in charge of the running of the IT assets of the ENEDIS distributor. The MPS team of the IO-ENEDIS' general staff is organised around 4 main tasks :
- the steering of ITIL processes,
- the Transfer Support of Services,
- the Assistance to Project Management for the applications,
- the Operation Control : internal audits and the monthly reports.
Mission
Several d²X Expertise consultants intervene within the MPS team, with the aim of :
- ensuring the transversality of the IO-ENEDIS' ITIL processes,
- declining the strategy through the processes,
- producing value around the processes,
- organising the continuous improvement of the processes,
- ensuring the interactions between the processes and tools.
Issues & Goals
The IT operator places great emphasis on its activity's industrialisation and has decided to implement several management processes, including incidents, problems, change catalogues, release management, capacity, configurations.
ITIL® has been selected by the operator in order to ensure efficient processes, compatible with the rapid growth of its activity and in line with the best practices.
The drivers within a same team have the aim to ensure the development of a common governance.
Benefits
The d²X team contributes in a well-known manner tonbsp;:
- the standardising of practices between the different services of the operator, so much on methods than on tools,
- the evolution of practices,
- the progression of the operator's methods, by a continuous strategy of improvement based on maturity and efficiency audits,
- ensure the change management through awareness sessions for the teams.
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To reference files
Success stories
