ITSM or Portfolio Management tool; Ticketing; Document Management; Tracking of budget and project roadmaps; Diverse and varied Info centers.
Unlike business projects, the implementation of internal tools by the IT services department is neither critical nor is it a priority and yet ...

d²X becomes part of your existing system (Build and Run teams, integrators, software developers, ...) to accompany you throughout the life cycle of the installation of your tools.

  • Tooling: realization of functional specifications, management of publishers, integrators, or development teams, preparation and realization of project acceptance.
  • Change management : Adaptation and alignment of processes, preparation and dissemination of communication and training materials, conduct workshops and training sessions.
  • Post-implementation: preparation and implementation of a MCO tool (maintenance in operational condition).


More than fifteen reference materials to support the implementation of customary market tools (HP Service Manager®, Easy Vista®, ServiceNow®, REDMINE, Tivoli TCM®, etc.) and of specific tools (document management, Reporting, etc.).

Return on Experience

All our consultants assigned to tools-related missions have in “a previous life” been in the same situation as your teams now and were also facing unprepared deployments.


d²X is not a technical expert that is tied to one or another solution and does not have any direct (reseller) or indirect (business partner) agreement with any kind of solutions provider.

Implementing tools success stories
Some success stories concerning the implementation of tools for better IT management (ITSM, EPM, PPM, ...).