Equip
ITSM or Portfolio Management tool; Ticketing; Document Management; Tracking of budget and project roadmaps; Diverse and varied Info centers.
Unlike business projects, the implementation of internal tools by the IT services department is neither critical nor is it a priority and yet ...
Unlike business projects, the implementation of internal tools by the IT services department is neither critical nor is it a priority and yet ...
d²X becomes part of your existing system (Build and Run teams, integrators, software developers, ...) to accompany you throughout the life cycle of the installation of your tools.
- Tooling: realization of functional specifications, management of publishers, integrators, or development teams, preparation and realization of project acceptance.
- Change management : Adaptation and alignment of processes, preparation and dissemination of communication and training materials, conduct workshops and training sessions.
- Post-implementation: preparation and implementation of a MCO tool (maintenance in operational condition).
References
More than fifteen reference materials to support the implementation of customary market tools (HP Service Manager®, Easy Vista®, ServiceNow®, REDMINE, Tivoli TCM®, etc.) and of specific tools (document management, Reporting, etc.).
Return on Experience
All our consultants assigned to tools-related missions have in “a previous life” been in the same situation as your teams now and were also facing unprepared deployments.
Independence
d²X is not a technical expert that is tied to one or another solution and does not have any direct (reseller) or indirect (business partner) agreement with any kind of solutions provider.
Implementing tools success stories
Some success stories concerning the implementation of tools for better IT management (ITSM, EPM, PPM, ...).
Within the IT production department of BNP Switzerland, d²X Expertise has successfully carried out several business or cross-functional projects.
For the IT Exploitation Centre, d²X Expertise has ensured project management to set up processes and tools.
Within the SOI of the City of Lausanne, d²X Expertise has stepped in to optimize the productivity of the proposed services.
The respect of the deadlines and the smooth flow of information enabled d²X Expertise to accompany Apicil in the deployment of a new desktop publishing tool.
d²X Expertise intervened within the Hospice General to improve the interactions between operational services. The CIO is now able to control its commitments.
The intervention carried out by d²X Expertise for a subsidiary of the BNP Paribas Group enabled the development and the management of various services while maintaining the level of application support.
During Naville's process outsourcing, d²X Expertise managed to steer their project and to achieve a complex transition.
Thanks to d²X Expertise intervention, an IT operating entity managed to homogenize the practices of the different departments, to industrialize historical practices and to implement a continuous improvement approach.
d²X Expertise allowed Arkema to implement a new production tool, leading to a transition success while the company focused on decisive points.