White papers
Here you will find a selection of reviews and white papers written by our experts.
The NEOS Project
A tight stopwatch for Switzerland
In 2011 BNP Paribas launched the Neos programme whose aim is to deploy a unified Windows 7 platform for all the group's 200'000 workstations around the world. The bank is represented in Switzerland by more than 2000 active collaborators in the fields of investment banking and private management.
My task is to take charge of the local part of this programme and to steer the Swiss Neos project from the implementation of the first infrastructure pre-requisites up to the on-field operations via the qualification phase of hundreds of applications used in the country. We must end the shift of the last workstation before april 2014, end support date of Windows XP.
ITIL application for incident management
What is our role as « ITIL® Support Method » among our client ?
On mission within the ErDF IT Operator, which several years ago started an implementation approach of certain processes and best practices from ITIL®, I intervene within the field of « Tool and Methods Support ».
As referent of a OI-ERDF group for the incident management, for REX (Retour d'EXpérience) and for application downtime, I collaborate with different actors of these processes in order to provide them with advice to the implementation and propositions of improvement. I then ensure the application, even the formalisation of procedures and instructions in the perimeter devolved according to the processes, and also participate in the implementation of control measures. Everyday is thus varied, combining steering committees, substantive work on the processes and actions in permanent link to the operational.
A few words from ITIL
A complete and pragmatic approach
ITIL® means « Information Technology Infrastructure Library ». It consists in a five-volume collection of good practices concerning the information system's operation. With no standard, nor quality system, ITIL offers at the same time a complete and pragmatic approach of the Information System's issues which can be easily adapted to the specificities of each company.
Cloud, what is this?
Cloud Computing is the act of deporting all or a part of one's Information Technology on remote servers.
We distinguish three big models in Cloud Computing : the IAAS, the PAAS and the SAAS.
A PMO for what purpose ?
A question of vocabulary !
Is the PMO or Project/Program Management Office, that we also hear called Project Portfolio Manager (PPM), only a great project manager?
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